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GENERAL INFORMATION – rev. July 2020

These General Conditions of Sale relate to the purchase of Retractiv brand products made remotely via the telematic network on the website www.retractiv.com belonging to the company Toitalia Sia, with headquarters in Prushu iela 17, Lv-1057 Riga (Latvia). The e-commerce provisions of the European Union will govern each purchase transaction; as regards to the protection of confidentiality, it will be subject to European Data Protection regulations 2016/679.

CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL SALES CONDITIONS

The contracts for the sale of products on the www.retractiv.com website are considered concluded when the purchase order made by the customer to Retractiv arrives and the latter accepts it. Retractiv reserves the right to accept or reject any order, without any obligation to justify the refusal and without the customer having to request compensation in case of refusal. Retractiv will promptly send the customer a receipt of the purchase order made by the customer. By submitting their purchase order electronically, the customer declares that they have read and have accepted these general conditions of contract and undertakes to observe and respect them in their dealings with Retractiv.

PERSONAL DATA PROCESSING

Retractiv, pursuant to the European regulation on Data Protection, informs that personal and fiscal personal data acquired verbally also in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company’s activity, will be the subject of processing in compliance with the aforementioned regulation, including the confidentiality obligations set forth by them in relation to the aforementioned. Check our specific Privacy Policy.

PRICES

Retractiv reserves the right to modify the selling prices of its products offered online on the website, www.retractiv.com, at any time without any obligation towards third parties. The prices indicated on the Retractiv website include VAT (21% according to Latvian laws). We ask companies that wish to separate the VAT rate, to contact us before placing the order, in order also to verify the possibility of non-application of VAT if their VAT number is active for EU operations. All prices and payments are expressed in Euros (EUR).

CUSTOMER OBLIGATIONS

Before submitting their purchase order, the Customer is required to carefully read these general conditions of sale. The submission of the purchase order implies their full knowledge and acceptance. Finally, once the online purchase procedure is completed, the Customer is required to print and keep these general conditions of sale, which have already been viewed and accepted during the contract conclusion phase. It is not possible to place orders from minors under the age of 18 (or from minors due to the laws of the state they belong to).

DEFINITION OF THE ORDER

By sending the order online, the Customer sends Retractiv a proposal to purchase the product and / or products included in the cart. When the Customer places an online order on the website, www.retractiv.com, for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale. Retractiv has the right not to accept this purchase proposal and the related order, without giving any reasons.

PURCHASE METHOD

The customer purchases the product, the characteristics of which are illustrated on-line in the relative descriptive and technical data sheets, at the price indicated therein to which any delivery costs must also be added. Before submitting the purchase order, the unit cost of each selected product is summarized, as well as the total cost in case of the purchase of multiple products and any related delivery costs. Once the purchase order has been sent, the customer will receive an e-mail from Retractiv confirming (or not) that the purchase order has been received and it will also contain information related to the main characteristics of the purchased good. In addition, it will include a detailed indication of the price, delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of contract and information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site.

PAYMENT

The customer can make the payment due by choosing one of the following methods listed.

  • Payment by credit card: In the event that the consumer intends to make the payment by credit card, he can use the payment procedure with the PayPal platform, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, please refer the Customer to consult the website, www.paypal.com.
  • Payment with a Paypal account: In the event that the consumer intends to make the payment directly with their Paypal account, the consumer can use the payment procedure with the PayPal platform, suitable to the confidentiality of the data provided by customers. For any information and further Legal Agreements, please refer the Customer to consult the website, www.paypal.com.
  • Payment by bank transfer: Payment by bank transfer can be made using the following details:
  • IBAN LV33HABA0551038452551
  • Bank: Swedbank, Latvia
  • Swift: HABALV22
  • Beneficiary: Toitalia Sia

In the event that payment is made by bank transfer, the purchased good will be sent in the manner indicated in the following paragraph “Delivery of the Products”, to the address indicated by the customer upon receipt of the credit. This will on average take a few working days after the bank transfer (timing varies depending on the credit institution used and the country of dispatch). To facilitate the process, the payment receipt together with your order number can be sent by e-mail to: info@retractiv.com.

DELIVERY OF PRODUCTS

The purchased good, together with the receipt, is delivered by courier to the address specified by the customer when ordering online. The customer of Retractiv must propose any specific needs prior to the order being placed.

SHIPPING POLICY

For orders with a value of more than EUR 100 (one hundred) the shipping costs are included if shipping with E.U. (with the exclusion of the Islands).
For orders under EUR 100 (one hundred), the shipping costs will be calculated and charged accordingly to the price given by Retractiv at the time of the order.
For any orders to be delivered outside the EU, please contact us at info@retractiv.com for shipping rates before submitting the order.

RESPONSIBILITY

Retractiv brand products are CE certified and are to be considered products for physical / sports well-being. They are not medical tools. Before using Retractiv products, it is recommended that you consult with your doctor. Retractiv assumes no responsibility for any physical damage suffered through the use of its products. Each Retractiv product is accompanied by a user manual, with specific indications for the correct use.

RIGHT OF WITHDRAWAL

The Purchaser has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days. This starts from the day of receipt of the goods purchased on the website, www.retractiv.com, or directly from the other Retractiv sales channels.
If the Buyer decides to exercise the right of withdrawal, they must notify the Seller by e-mail to info@retractiv.com. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation, in its original intact packaging, together with all the components and must not be used. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier. The Supplier will reimburse the entire amount paid by the Buyer free of charge within 30 (thirty) days of receiving the withdrawal notice, if the return conditions are fully respected. Retractiv has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for the communication of the exercise of the right of withdrawal. With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parts of this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

EXPRESS TERMINATION CLAUSE

In the event of total or partial non-payment of the purchase price of Retractiv products, Retractiv reserves the right to declare this contract terminated by sending a written communication to the customer’s electronic address.

COMPLAINTS

For any complaints or clarifications, the customer must write to the e-mail address: info@retractiv.com.

The customer will be contacted for clarification within 3 (three) working days of the request.

APPLICABLE LAW AND COMPETENT COURT

European trade and e-commerce laws govern this contract.
If the Parties intend to apply to the ordinary judicial authority, the competent court is that of the consumer’s place of residence or domicile.

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